Frequently Asked Questions
Everything you need to know about enhancing your living space with Evly Stores.
What are your standard shipping times for furniture and decor?
Standard shipping typically takes 5-7 business days. For larger furniture pieces requiring freight delivery, please allow 10-14 business days for your order to arrive.
Do you offer international shipping?
Currently, Evly Stores ships exclusively within the continental United States to ensure the safety and integrity of our home goods during transit.
What is your return policy for home accents?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are non-returnable.
How can I track the status of my order?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If an item is damaged, contact our support team within 48 hours with photos of the damage, and we will arrange a replacement or full refund.